Featured Asked Questions
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BabyBoo is the new brand we launched after successfully introducing and scaling HeatsBox to the market several years ago. We applied the same quality and innovation you can now trust for your baby.
Yes. BabyBoo products are made using only high-quality, food-grade materials to ensure maximum safety for your baby. All materials and production processes are regularly tested by our QA team.
Our battery-powered products are designed for anytime, anywhere use, so you can warm food on the go whenever your baby gets hungry. This includes the BabyBoo Food Warmer.
You can connect all smart BabyBoo products to the BabyBoo app for convenient control and monitoring.
Yes. Every product includes a 2-year warranty, and you can purchase an extension for a total of 3 years of coverage.
Yes. Our customer care team is always here to support you and answer your questions, even after your warranty has ended.
Yes. All stainless steel parts across our products are dishwasher-safe.
No problem. Simply reach out to our customer care team at customer@faitron.com.
No problem. Please contact our customer care team at customer@faitron.com and we will be happy to assist you.
Please contact our customer care team anytime at customer@faitron.com and we will gladly help you.
Depending of the shipping country, we automatically ship from nearby.
For Switzerland, we ship from Switzerland.
For EU, we ship from Germany.
For UK, we ship from England.
For Asia, we ship from Hong Kong.
For US, we ship from the US.
For Canada, we ship from Canada.
No. As we ship from a local warehouse, there are no hidden or extra fees to pay from your end.
Exception: Custom fees apply to Mexican orders (shipped from the US).
We dispatch the orders within 1 business day. You should receive the order within 1-3 business days.
Once shipped, you will receive the tracking details by email automatically.
Please contact our customer service team by email (info@faitron.com) and provide us with all the details including your order number. Once we have received the order, we will analyze it and initiate the refund of the item(s).
You can find our return policy here:https://mybabyboo.com/policies/refund-policy
